Confidential, propriety, secret, or otherwise sensitive data is a thing that many companies have to deal with and we have taken steps to accommodate those needs.
About Sensitive Data Uploads
We understand that clients may sometimes have concerns regarding the security and privacy of their preloaded data. With over 15 years of industry experience, we've been entrusted with government documents, unreleased media, and proprietary software. We provide a multitude of security measures to ensure clients trusting us with sensitive information are able to rest assured that their files are being handled securely and discreetly.
The process for sensitive data uploads works similar to other upload methods, with a few notable security enhancements.
- Securely deliver your data to us via encrypted file stores or private cloud file shares (More below).
- We review and sign necessary NDAs and confidentiality agreements.
- We provide a price quote to you for your project.
- Drives are shipped to our office and uploaded.
- Drives are shipped to your end destination.
How to submit your data to us.
When submitting confidential or sensitive data to us we recommend using something that offers a higher degree of privacy for instance a private Dropbox account. And we always recommend that files be encrypted or stored in a password protected zip/archive.
For extraordinarily confidential information we can use public/private key cryptography to share an encryption key. This is a complicated process for those who don't know much about encryption and is very rarely necessary. We can provide technical assistance and guidance to those wondering if this is necessary.
Cloud Storage Services.
You can use an online service like Dropbox, Hightail or WeTransfer to send your files. It is highly recommended that you archive your files and set a password or encrypt them and provide us with the decryption key separately.
How we keep data safe
Limited Staff Access Sensitive data will only be handled by and accessible to a single vetted employee. It is also important to note that none of your sensitive files will ever be opened or viewed during the upload process. Confirmation of uploads are done by upload equipment and does not require staff to test files.
Data Storage and Destruction
Once your upload is completed all your data is securely erased from devices that would have previously contained it. It is our policy to not retain sensitive uploads.
Air gapped systems
When uploading any information to flash drives in our local offices all duplicator equipment is never attached to our network and can only be accessed by physically interacting with the systems. This ensures once we have your data it can never leave our office unwittingly.
Frequently asked questions
Are you willing to sign an NDA or Confidentiality Agreement?
Yes. The process will first require review from our legal counsel.
Get a quote in less than 15 minutes.
Live Customer Reviews: An Unedited Direct Feed
We love our customers and they love us. See some of our most recent customer reviews live and unedited on our reviews page. Or you can browse our reviews on Trustpilot. We take customer service seriously and our customers sure let us know about it.
They did everything right.
This company communicated very well. The rep, Lana G., was always an email away and prompt to respond. They also price matched for me and I appreciate that. The product was exactly what I wanted and no problems. Quality was excellent and worked well. I do recommend them for you USB needs.
Working with USB Memory Direct …
Working with USB Memory Direct to create custom USB's for our company was a "5 Star Experience"! Everything from the Customer Service to the quick turn around was fantastic. I highly recommend them!
Excellent customer service
Excellent customer service. Very Helpful getting me the info I needed before Placing my order. Order was shipped and received on time. We have been using USB Direct for several years, even before my company was bought out by another. It is always a great experience and fantastic product.