Live Customer Reviews: An Unedited Direct Feed

We love our customers and they love us. See some of our most recent customer reviews live and unedited. Or you can browse all our reviews on Trustpilot. We take customer service seriously and our customers sure let us know about it.

Max was amazing. Best customer service I've ever experienced! He was very patient and got us the best product for the best deal. We are very happy with the end result. Thanks Max, you rock!


horrible customer service. lack of follow up. just awful and disappointing.

Maggie J Ewald

Had a problem with my drives and costumer service gave fast attention and solution to it. They stand behind there products.

Eduardo Quintero Ph

Great customer service!

I bought some USBs from them and had a technical problem, I contacted them and the issue was fixed very quickly. They back up there products. Great customer service!

Eduardo Quintero Ph


Ordered some USBs from them and had a problem with the product. they contacted me and fixed the issue very fast with no extra charge. Loved there customer service!


Very professional and friendly service, excellent product quality!

Great customer service! very helpful in customizing the memory sticks and the packaging, and confirming everything I needed. Shipped on time, and once received, the final product looked very classy which greatly improved our photography services image.

Rabh Hmaiden


I am absolutely thrilled with my new wooden USB drives from USB Memory Direct! They are beautifully made, and even better than I had imagined as based on the online virtual proof. Not only are the drives perfect, but David, the account manager who assisted me with my purchase, was incredibly helpful throughout the entire process.


2B Key Flash Drive Order!

We ordered 2G Key branded flash drives and they turned out amazing. Very happy with how they look and their quality. Lana Burton was my cotact and she was so GREAT to work with. - Kate

Katelyn Midtbo

United States

Great Customer Service

I am a photographer and have ordered USB's through this company multiple times now. They are always great to work with and very reasonable prices. The product arrives quickly and they have awesome follow up. Love them!

Katy Moran

United States

Great and fast service...great pricing.

We would and probably will be using them again.

Michael Cochran

United States

From the expert advice and suggestions of Lana, to the quality of printing in the art department, to the quick delivery, we are extremely satisfied with Usbmemorydirect!

After calling around receiving quotes from various companies, it didn't take long for us to settle on Usbmemorydirect. Our Account Manager was quick to shoot us a quote and made a host of suggestions that led us to the product that we needed. Fortunately for us and despite a few hiccups that we made in the design, Usbmemorydirect was quick to get us our thumb drives in more than adequate timing. We appreciate the efficiency, the professionalism, and the speedy delivery. Thanks Lana!!! Tim Wilkinson Power Hydraulics Lake Charles, Louisiana

Tim Wilkinson

United States

Great service!

I had ordered before from USB Memory Direct so I knew just where to go when I needed to place another order pronto. Lana has been wonderful to work with getting our order and invoicing done as quickly as humanly possible. Highly recommend.


United States

Exceeded expectations

As a photographer on a limited budget I still wanted to provide my clients with USB's that were of high quality and personalized. I was somewhat hesitant ordering from a company I had no idea about and choosing everything online. However, the customer service I received throughout the entire process made the experience quite enjoyable. I now have a supply of beautiful USB's that I can't wait to share with my clients.

Michelle Bauser

United States

This is the second time I have ordered from this company, and both times have been a great experience! The costumer service is excellent! Any time I had a question they got back to me almost imidiately. I received my products two days prior to the estimated delivery and they looked just as amazing as the sample image their design team sent me!


Great company!

My company order 100 jumpdrives with our logo on the front and the website URL on the back of them. This is the cheapest and best company we could find to make them. The jump drives are super high quality, the printing looks great, and we couldn't be happier. The best part is that USBMemoryDirect actually helped us with the design process from beginning to end, and they are the only company we have found that laser engraves and does design work for free! We will definitely be doing business with them again in the near future.


United States

good price,good service,excellent job!

Li Bruce

Great Experience!

We had a great experience working with these guys! They had awesome, customer service; and were quick to respond. We worked with one person throughout the whole process, so it was never confusing. The final product was excellent quality. Our clients (and team) love the flash drives! We would definitely work with them again.

Victoria Richland

United States

Amazing service, incredibly responsive, best price, helpful and patient.

Our company decided to start using thumb drives for our trainings instead of the bulky, expensive, non environmentally friendly notebooks we had used for years when training large groups of people. Marina at USB Direct was amazing in her willingness to continually change the mock ups and walk us through the process. We were also on a tight deadline and she figures out how to make it work. Best price and service available!


United States

I was in a hurry to get a custom USB credit card for a client of mine. I worked directly with Lana and she made this happen for my client. I will be using USB Memory Direct again in the near future.


Awesome customer service and amazing products. Max worked with me to create the perfect product and he was patient along the way. When the order arrived I couldn't have been happier. I can't wait to load my USBs and deliver my digital products to future clients!