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Live Customer Reviews: An Unedited Direct Feed

We love our customers and they love us. See some of our most recent customer reviews live and unedited. Or you can browse our profiles on Reseller Ratings, Trustpilot, and Facebook. We take customer service seriously and our customers sure let us know about it.

Better than expected

Great business! I had so much personal assistance in making sure my custom order was perfect and upon receiving the product everything looked even better than I expected. Totally satisfied.

Chris Hannant

United States

USB Memory Direct does a "GREAT" job servicing customers!!!

The Flash Drives with my logo imprinted on them came a day early! Yeah! THEY ARE BEAUTIFUL!!! Your company took the time to place each Flash Drive into the professional boxes I purchase for them, with my logo visible through the clear viewing window. I was expecting to have to do this myself so this was an extra bonus and welcomed surprise. I truly believe the reason everything came out so well was because you (Marina) personally, on the phone, took the time to listen and understand exactly what I wanted, how quickly I needed it, and in return - walked me through the whole process to help expedite the job without sacrificing quality! Thank you, Thank you, THANK YOU!!! Heidi / a.k.a. Memorial Productions

Stacyanastasiastacyann Stawartz

United States

Efficient, Fast, Polite, Excellent Product

David K was polite, friendly, and really helped me get what my company needed. He was flexible with our needs and was sure to mention the promotion that we definitely took advantage of! Thanks David!


United States

High Quality Products, Amazing Customer Service and Fantastic Prices

I took advantage of USBMemoryDirect's Cyber Monday deal a few months ago. I was not ready to actually order the products during the deal, but they let me prepay, and prepare all the files I wanted preloaded on 1250 flash drives. I worked with a wonderful woman named Lana who was extremely helpful throughout the whole process. From logo changes, to delays in our own internal deadlines, she was amazing. I spent several months research flash drive prices all over. With the amazing deal they had, USBMemoryDirect was by far the cheapest, including several dubious vendors in China. I was curious to see what quality such a deal would yield. When the products arrived in my office, I was surprised at how high the quality was. Instead of cheap plastic, the drives were metal and rubber (I think?), they had a nice weight and seem to be really well built. All the files I provided were included without a problem and we LOVED the fact we could make those files a permanent feature on the drives, ensuring my company's materials would always stay on (a feature they provided for a flat fee of $75 for the entire order when most other vendors either don't provide it, or charge up to $1.00 per unit). I am really looking forward to working with USBMemoryDirect again.

Black Griffin

United States

Such great service!

Was so great working with USB memory direct. They were so helpful, quick to respond, and I received my order promptly. Love the outcome as well. Excited to have found them and to work with them on future orders.

Maria Lamb

Portland, US

Great deal and good image quality on printing

It was easy to work with USB Memory Direct. I sent them low resolution images and they were easy to work with to get them images that would print properly. The USB Drives came and the images look great! We haven't had them for long, so I can't attest to the quality of the hardware, but since the thumb drive technology has been around so long, I assume they will work as well as any typical store bought thumb drive.


United States

Excellent experience!

Marina was great to work with. She was always prompt to reply to my e-mails. The USB drives we ordered looked great and all the content was loaded perfectly. It took us a LONG time to get our content together and Marina was very patient. She also checked in via e-mail every few weeks to see how we were progressing. We will definitely be back when the need arises.

Michelle Bell

United States

Love my custom USB drives. They're so professional and I will be ordering more.

Roz Edge-Kossowan

Excellent Service

Evelyn was very helpful, kind, responsive, and went above and beyond when we had a glitch on our end. Seamless process, excellent customer service, lovely product. THANK YOU!


United States

Personalized Thumb drives

USB Memory Direct was possibly the best customer service I have EVER received! I submitted a request for a quote, they replied with an email AND phone call within an hour. From then on - the service only continued to impress me. The final result was beautiful, personalized wooden thumb drives that I gave family and friends as christmas gifts - most of the recipients had never seen wooden thumb drives yet alone personalized. They were a total hit! I will DEFINITELY be using USB Memory Direct again in the future!

Jane Rhodes

United States

Great Experience Again

Had another great experience working with Their account reps maintain prompt and efficient communication through the whole process. Will definitely be back.


United States

Excellent customer service

David Krymowski was my accounts manager and he provided us with exemplary service. We received our online proof within half an hour and David was available to answer any questions regarding the design and product specifications. He went out of his way to ensure that the finished USB drives looked exactly the way we wanted them to. Kudos to David and the rest of his team for providing quality service in such a timely fashion.

Hansa S

United States

The wood veneer USB's were of high quality and the imprint looked terrific!

The caps to the USB's have a very strong magnet that they "stay" very securely to the body of the USB. Just a note: the USB's are an inch wide so if you plan to use it on a USB hub, make sure the ports on the hub are not too close together. The rep at USB Memory was very helpful and courteous. The USB's arrived very quickly. Definitely would use, and recommend, this company again.

Kristy Yopp

United States

I wish everyone was this easy to work with!

We are really happy with this company and Marina was great to work with! Thank you!!!

Ross M. Brown

United States

Preparedness Consulting Group USB Project

David Krymowski is our account manager and provided excellent customer service and communication. The art department captured our company needs on the USB drive that we give to each of our clients. We are extremely pleased with he final product and will order from David and USB Memory Direct again.

Preparedness Consulting Group

United States

Trustworthy and excellent customer service.

Great follow-up and understanding of customer requests. Quick responses. Excellent product results, too! Definitely would order again.

Krizel Minnema

Fresno, US

customize usbs

they helped me out with my order from the beginning til the end very neatly. i had laser engraved custom usbs. and the end product is very satisfying. thank you again.

Yeliz Atici

United Kingdom

Excellent customer service & product!

The printing is perfect and represents our logo (with color)! So impressive over our previous USB purchase. Shipped packaged in holding sleeves, which make it easier and safer to ship them to our sales guys.

Jennifer Clark Henderson

Richardson, US

Super customer service - great product!

Evelyn was quick to respond to all emails, polite, helpful, and knowledgable. (All of this during the week before Christmas too!) Flash drives arrived in just a few days and are beautiful!! I highly recommend USB Memory Direct!

Kerry Smith

Midlothian, US

Good value and great service

I wanted to buy usb drives with my company logo. I got a very quick quote and the artwork looked great. So I ordered and two weeks later they arrived. Logo looked great and the drives I tried out worked just fine. I was very pleased with the experience.


United States