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Live Customer Reviews: An Unedited Direct Feed

We love our customers and they love us. See some of our most recent customer reviews live and unedited. Or you can browse all our reviews on Trustpilot. We take customer service seriously and our customers sure let us know about it.

Marina Daniels is AMAZING!

I've been ordering thumb drives for our annual budget with another vendor for 5 years. They always managed to mess something up: quantity, color etc. I contacted USB Memory Direct for a quote and Marina promptly emailed me with an initial quote and followed up with a phone call to introduce herself and answer all my questions. On a scale from one to ten, her customer service is an ELEVEN! Our products were delivered on time and there were no mistakes! Kudos to the art and printing departments for getting my drives done fast. Our logo looks awesome!

Layla Lesley

Excellent Service

I worked with Nicholas for my order, he had a very quick response time on our request for a quote, helped answer all of my questions, and followed-up with me frequently throughout the ordering process. 10/10, will use again for future orders!

Elizabeth Bartlett

Pacifc Ropes

Great customer service, rapid response times, excellent pricing.


Excellent Customer Service-Return Customer

Great assistance from Nicholas with ordering 100 USB drives with our department logo on one side and our County logo on the other. He ensured we received the best pricing possible and that they would arrive in time for our upcoming meeting. Great Service and my go-to for customized USB drives. This is my second order and it was just as smooth as the first. Thank you for a job well done!

Colette H.

great experience

Amanda and USB Memory Direct are great to work with. Amanda found the products I needed and worked with me to get them in the time I needed them. They also split the order to send to two different locations. The logo looks great on the USB sticks. They will be great to give out to customers. I will definitely use them on my next order.


Great customer service

Great product and event superior customer service. Lana always provided an excellent support, she takes care of all my queries in a jiffy. She also provided timely and helpful advice regarding the best options for my budget.


Great Service

Marina, of USB Memory Direct was very helpful we loved the way our USB's turned out. Will order again in the future.


Lana Burton was excellent!!!

Lana Burton was my rep. for my quote and order. She provided excellent customer service, was friendly and prompt with giving quotes and follow up emails. Definitely earned my future business.

Donelle Watson

Excellent Service

Marina was very patient and made sure the whole process was smooth and quick. The packaging was impeccable. Logo looks nice. I am ready to start using the devices. Best customer service ever.


Great Quality Product - Professional Company!

We bought some thumb drives for a product launch and we absolutely love them. They look just like the object we asked them to replicate. The company was very responsive and professional and our thumb drives arrived in a timely manner.


Marina Daniels is amazing!

Your product is good but your employee Marina Daniels was fantastic and the only reason I don't shop around for any re-orders. I have been a loyal customer for three years and have purchased over 1000 lanyard drives for our institution.

Brian Dobbins

Could not have been a better experience

From the website, to requesting a quote, the speed of response, the accuracy of order, the ease of communication, willingness to work with us on price (being a school district), ahead of schedule delivery- everything was easier than any other vendor we have worked with and came in at a lower price point as well. The quality of the product and printing was phenomenal- it looks great and just like the proof that was sent. Amanda Caraballo was our customer service rep, and she was nothing less than phenomenal. Professional, courteous, willing to go the extra mile, never left us wondering where we were at in the process, and even followed up upon delivery. We deal with a large number of vendors on a daily basis, and this was definitely above the rest. We really could not have asked for a better experience.

Shelby Jones

drives look great and sharp; very accommodating

The printing on the USB drives was very sharp and precise from drive to drive. Due to overseas shipping problems, we were not able to receive our original order of drives on time; they did a rush production to have the same number of drives available on time. The "rush" drives were just as well printed. The drives we sampled (both lots) all worked flawlessly. We chose the business card-shaped drives; these were a big hit with the attendees of our conference! We look forward to working with USB Memory Direct in the future!

Christopher D. Krause

Corporate Request Filled Accurately and Promptly

I had a great experience working with Marina from USB Memory Direct. She was able to work with my budget while maintaining the quantity I needed for my project. Marina understood that this was a quick project that needed to be at my office in just a couple weeks. She updated me all throughout the project as well as notified me the second it was delivered. Overall a great experience.



warey good nice work

Garik Spiny

Great product, great service!

First of all, I have to say that their service is wonderful - it's one of the reasons I chose to order from them rather than the other companies I received quotes from. Amanda was my account manager, and she did such a great job keeping in communication with me, whether by phone or email. She was also patient when it came to waiting for me to flesh out the final design and with us going back and forth with various email proofs. She was always happy to explain things when I had questions and concerns. She seemed to really care about and listen to what the customer wants. As for the product, what we received looks great and is what we expected based on the proofs. We handed them out recently at an event we sponsored, and they were snatched up quickly! We will certainly be ordering from USB Memory Direct again when we need to restock.


Great once we had a confirmed rep

Once we had a confirmed rep handling our account/order everything transpired great, very helpful in putting the job together and the product received looks wonderful! Thanks Nicholas!


Easy to work with, flexible representative, small hiccups were easily corrected.

Our representative was very easy to work with. We had a couple very small hiccups that were very quickly and easily corrected. Our rep was very flexible and assisted with pricing to meet our needs. We confirmed final order apprxo 12/13 - 12/15 and received on 12/27... in my opinion, that is a very quick turnaround time, especially during the holidays!! Would definitely recommend USB Memory Direct.

Krystal Campbell

flash drive order

i love the flash drives we ordered! they look super awesome! it was a pleasure working with Nicholas throughout this process. he is awesome! thanks!


Amazing Custom USB thumb drives

We ordered custom USB thumb drives in the shape of our company logo. They turned out amazing! Super eye catching and our affiliates love them!