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Live Customer Reviews: An Unedited Direct Feed

We love our customers and they love us. See some of our most recent customer reviews live and unedited. Or you can browse our profiles on Reseller Ratings, Trustpilot, and Facebook. We take customer service seriously and our customers sure let us know about it.

Amazing experience!

When I first began shopping around for customizable USB drives, I didn't put much stock into USBMemoryDirect, mainly because their prices were so much better than many of their competitors, and I assumed it was either a scam, or there could be a miscommunication or lengthy processing time because their customer service agents and company would be housed in another country. That said, I was able to find very positive customer reviews on this company, they always got back to me promptly with any question or concern I had, and I received the sample product I requested within 2 days, all of which ultimately convinced me of their validity. Their customer service reps were always knowledgeable and kind, and when I received the finished product, everyone in my office was incredibly impressed! The logo was sharp, the preloaded data worked perfectly, and the product itself is high quality and should last for ages without falling apart. We will be doing all of our customized USB orders with USBMemoryDirect from now on, and I've already recommended them to others.

Jennifer Storment

United States

Great Experience with USB Memory Direct

My company needed custom USBs ASAP for an upcoming trade show and USB Memory Direct had the best prices. In addition, I found that their customer service was also amazing. I had the pleasure of working with Lana who helped answer all my questions about pricing, custom colors, preloading files, etc. in a timely fashion. And most importantly, we got our USBs in time for the trade show, one week ahead of what originally was the delivery date. I had a great experience working with them and will continue to use their services if we need custom USB drives again.


United States

Perfect for our business

We've used USBMemoryDirect a couple times now and the experience has been excellent both times. They are very quick to answer any questions and make sure we are completely happy before purchasing. The logo quality and colors are great too and it was very easy for our design team to get the color they wanted based on pantel color. We will look to them again the next time we order.

Tyson Nielsen

United States

Excellent Service!

We placed an order for USB drives with our company logo. The service was fast, courteous, and very professional. Both the quality of the work and the delivery of the final product exceeded our expectations. We will use this service in the future without reservation. 5 stars is simply not enough!

Terry Gafron

United States

Wonderful Service and Product

The customer service was great! USBMemorydirect will set you up with a personal contact to help you through the designing and ordering process. My contact was very diligent in replying to questions (even the one-off, nit picky kinds) and helping the process along according to my timeline. The finished product turned out great. The only qualm; our company uses a specific purple color and the product color was a little off. However, the files were uploaded and organized just how we wanted and the pricing options are very reasonable. Overall, this company comes highly recommended.

Avery B.

United States

Great Product & Service

Evelyn is a pro! She makes it happen. I have ordered from her multiple times and she comes through for me each time with the precise product, on time, and on budget. What more can you ask for!!?!!

Will Dexter Ball IV

Bixby, US

Good Experience

Our USBs look great! I was very impressed with the service I received from the account manager, how well the product was packaged when it arrived to us, and how nice the USBs look and function.


United States

Great service!

Great service!

Jen Llado

Boston, US

Great Service and product

Great Service and product

Annette McCarthy Desilets

Englehart, CA

Customized wood usb

I love my new business tool! Thanks for the great job on the laser printing. :)

Amanda Pearce

United States


These guys were great! Fast, reliable, quality items.


United States

Better than expected

Great business! I had so much personal assistance in making sure my custom order was perfect and upon receiving the product everything looked even better than I expected. Totally satisfied.

Chris Hannant

United States

USB Memory Direct does a "GREAT" job servicing customers!!!

The Flash Drives with my logo imprinted on them came a day early! Yeah! THEY ARE BEAUTIFUL!!! Your company took the time to place each Flash Drive into the professional boxes I purchase for them, with my logo visible through the clear viewing window. I was expecting to have to do this myself so this was an extra bonus and welcomed surprise. I truly believe the reason everything came out so well was because you (Marina) personally, on the phone, took the time to listen and understand exactly what I wanted, how quickly I needed it, and in return - walked me through the whole process to help expedite the job without sacrificing quality! Thank you, Thank you, THANK YOU!!! Heidi / a.k.a. Memorial Productions

Stacyanastasiastacyann Stawartz

United States

Efficient, Fast, Polite, Excellent Product

David K was polite, friendly, and really helped me get what my company needed. He was flexible with our needs and was sure to mention the promotion that we definitely took advantage of! Thanks David!


United States

High Quality Products, Amazing Customer Service and Fantastic Prices

I took advantage of USBMemoryDirect's Cyber Monday deal a few months ago. I was not ready to actually order the products during the deal, but they let me prepay, and prepare all the files I wanted preloaded on 1250 flash drives. I worked with a wonderful woman named Lana who was extremely helpful throughout the whole process. From logo changes, to delays in our own internal deadlines, she was amazing. I spent several months research flash drive prices all over. With the amazing deal they had, USBMemoryDirect was by far the cheapest, including several dubious vendors in China. I was curious to see what quality such a deal would yield. When the products arrived in my office, I was surprised at how high the quality was. Instead of cheap plastic, the drives were metal and rubber (I think?), they had a nice weight and seem to be really well built. All the files I provided were included without a problem and we LOVED the fact we could make those files a permanent feature on the drives, ensuring my company's materials would always stay on (a feature they provided for a flat fee of $75 for the entire order when most other vendors either don't provide it, or charge up to $1.00 per unit). I am really looking forward to working with USBMemoryDirect again.

Black Griffin

United States

Such great service!

Was so great working with USB memory direct. They were so helpful, quick to respond, and I received my order promptly. Love the outcome as well. Excited to have found them and to work with them on future orders.

Maria Lamb

Portland, US

Great deal and good image quality on printing

It was easy to work with USB Memory Direct. I sent them low resolution images and they were easy to work with to get them images that would print properly. The USB Drives came and the images look great! We haven't had them for long, so I can't attest to the quality of the hardware, but since the thumb drive technology has been around so long, I assume they will work as well as any typical store bought thumb drive.


United States

Excellent experience!

Marina was great to work with. She was always prompt to reply to my e-mails. The USB drives we ordered looked great and all the content was loaded perfectly. It took us a LONG time to get our content together and Marina was very patient. She also checked in via e-mail every few weeks to see how we were progressing. We will definitely be back when the need arises.

Michelle Bell

United States

Love my custom USB drives. They're so professional and I will be ordering more.

Roz Edge-Kossowan

Excellent Service

Evelyn was very helpful, kind, responsive, and went above and beyond when we had a glitch on our end. Seamless process, excellent customer service, lovely product. THANK YOU!


United States