When I first began shopping around for customizable USB drives, I didn't put much stock into USBMemoryDirect, mainly because their prices were so much better than many of their competitors, and I assumed it was either a scam, or there could be a miscommunication or lengthy processing time because their customer service agents and company would be housed in another country. That said, I was able to find very positive customer reviews on this company, they always got back to me promptly with any question or concern I had, and I received the sample product I requested within 2 days, all of which ultimately convinced me of their validity. Their customer service reps were always knowledgeable and kind, and when I received the finished product, everyone in my office was incredibly impressed! The logo was sharp, the preloaded data worked perfectly, and the product itself is high quality and should last for ages without falling apart. We will be doing all of our customized USB orders with USBMemoryDirect from now on, and I've already recommended them to others.