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Live Customer Reviews: An Unedited Direct Feed

We love our customers and they love us. See some of our most recent customer reviews live and unedited. Or you can browse our profiles on Reseller Ratings, Trustpilot, and Facebook. We take customer service seriously and our customers sure let us know about it.

Working with USB Memory Direct and with…Hector Contreras was AMAZING!!


Working with USB Memory Direct and with our rep Hector Contreras has been nothing short of an amazing experience form start to finish. Very easy company to work & communicate with. They were very clear on setting realistic expectations, sent me samples right away, and didn't try to up sell me on any extra memory space capacity or quantity. They also worked really hard to get me pricing that worked within my budget. What stood out to me the most was that I received an actual picture of the thumb drive with my info printed onto the first unit of production and sent to me for approval before going ahead and creating the rest of the order. Funny thing is, this picture did NO justice comparatively for how they actually turned out when seeing in person. Yes the picture was accurate & true, but the quality fo these thumb drives and quality of the print is something that just really gives a wow factor in person. Only the best used materials went into this drive and it can clearly be seen. Looking forward to re ordering again soon! I would HIGHLY recommend using this company!

Brian Cohen

A success story ...


From the start of my project to delivery of the USBs, the process was absolutely seamless and painless. I love the finished product. It turned out to be bigger and better than I expected. I am very excited to share them with our customers at an upcoming tradeshow. We have a huge opportunity to get some much needed exposure; the USBs are the perfect vehicle to deliver our educational materials into the hands of the person that needs it. I cannot thank Lana and her team enough. I look forward to working with this organization in the future.

karin Gleason

BBBBSLA Experience


Enrique has been an amazing support when it comes down to purchasing and choosing USB wrist bands. Has always been quick to respond to emails and is always making sure we are taken care of. I truly appreciate the amazing customer service

Daniel Rodriguez

This was our first order with USB Memory Direct


This was our first order with USB Memory Direct and we didn't really know exactly what we wanted. Cindy G was so patient with us while we sent her our logo files and color changes several times until we got just what we wanted. We asked for samples and got them right away so we could make educated decisions of what we wanted to order. Our order processed quickly and we have our first order to begin distributing already. Pricing is very competitive and quality is great! We will definitely be using USB Memory Direct in the future.

Diana Hretz

Excellent! Highly Recommended.


USB Memory Direct printed our logo on a high quality thumb drive. They look fantastic and they work well! Hector helped me from the start by answering all of my questions, providing the quote, providing all of the information and helping me through the process. It really couldn't have gone better. The thumb drives were also very affordable and that will really help me increase sales. Highly recommended. I will buy from them again.

Steve Oostdyk

I've been using USB Memory Direct for 2 years


I am very satisfied with the products I've purchased and Lana Gorelik, my representative, gives me the best customer service. I would recommend USB Memory Direct to anyone.

Keith Sykes

Terrific consistent service.


Lana was extremely helpful getting our order setup, processed, and delivered in our short window. This is why we keep coming back to them. They have not let us down.

Scott Madar

I've been ordering USB drives for a few years now


I've been ordering USB drives for a few years now, and I'm always happy with my experience at USB Memory Direct

Khrystyna Platte

Custom USB design and order


Great customer service. Responsive with regards to design drafts etc. I will be back to order more :-)

Dean Henry

Thanks Hector!, Easy to Talk to order service, Reliable, and Trustworthy


On my search for custom company flash drives, there was a wide variety of companies on the web but there are just a few that offer next day delivery for complicated guests. I gave USB Memory Direct a challenge in which I did not pay with credit card but with PayPal (a very few custom USB companies accept it). Also, my order was a bit complicated as I needed it next day, 1-day shipping, in which they were sincere with the shipping cost as they do not control. The order went without a hitch, and they kept me updated to the point of when they started the creation of the flash drives to when they actually arrived at my location. Thank you, Hector Contreras, for your service and Patience.

Abraham Navarro

Mackenzie was Awesome!


The gentleman that assisted me (Mackenzie) was excellent. I submitted a request online for a quote, and I had a call from him within 20 minutes, to clarify what I was seeking. When I told him I needed them in less than a week, he worked with me to provide me some great solutions. He sent me draft designs quickly and gave me quotes as well. He kept me informed and even offered me the option to call him on the weekend (his time off) to make sure I could order by the time I wanted. Their pricing was very competitive (better than 3 other vendors who sent quotes). I got them as promised on the delivery, so no hesitation, work with them

Richard Schaffner

Cindy was a very helpful and responsive rep.


Cindy was a very helpful and responsive rep. We need a quick turnaround and we received our order days before I even expected it. The flip card with our two-sided custom print looks great and a bonus that we have it preloaded with a promo video and pdf of our event. We can't wait to hand them out!

Lori S.

Great experience


I recently worked with USB Memory Direct for the first time. I'm relatively new to my office so I'd not had to order USBs before. Everyone I corresponded with was most prompt, courteous, and helpful, and they made it easy for me to send what was needed and place my order.

Rendezvous58

USBMD & Hector Contreras: AMAZING!


From the very first inquiry call, Hector Contreras served me with great competence, in a kind and professional manner. He helped me better understand the technology, and patiently worked with, and FOR me, on a very complex job. MEGA-KUDOS to USB Memory Direct for sales and service above and beyond my expectations!

Mark Lucas

Great company fantastic service.


My second purchase of usb drives from USB Memory Direct. From the moment I sent off for a pricing request they were fast, efficient, knowledgeable and helpful. I received both an email and phone call within minutes of the request and always worked with the same point of contact - thanks Hector a top man! Through every stage they were there, on the ball making sure everything was as I wanted it. That even included the shipping where I had not been home when the drives were attempted to be delivered and straight away I recieved an email and phone call saying they were monitoring the shipment. Fantastic service from start to finish. I can't recommend this company enough. I won't even consider looking elsewhere when I need more!!

Darren Saunders

Mackenzie Setzer continues to help me with all of my flash drive needs.


Mackenzie Setzer continues to help me with all of my flash drive needs. He is very prompt in his emails, he kis kind and courteous, and very considerate. He always goes to great lengths to make sure I receive everything I need. I am a loyal customer because of Mackenzie!

Cassandra

Had a great experience working with Cindy.


Had a great experience working with Cindy. Everything was quick, professional, and smooth. Our new drives look great and were competitively priced.

Matt

Excellent Service and Value!


I contacted USB Memory Direct to get a price on promotional USB drives for our Internet Radio station WOFR.org - Word of Faith Radio. The rep I spoke with was knowledgeable and very informative. I settled on a design and data size, and he sent me proofs of the design to review... the artwork looked great and I ordered. I got the order well before the "promised by" date, and it was sturdily packaged and looked exactly as it was supposed to! I am VERY happy with my order and experience, and would HIGHLY recommend USB Memory Direct if you are considering promotional USB items! I know we will be ordering again! Dr. Bill Bailey, Technical Director WOFR.org - Word of Faith Radio

Dr. Bill Bailey

High Point, NC, US

Well done


Well done. USB Drives look great. Fast service. I'll be back to get more.

Mark Glasmeier

One Happy Customer!


I am very happy with my order. USB Memory Direct and Hector Contreras are very easy to work with. The next time I need USB ports I will contact Hector.

Kay Andrews