From start to finish, the customer service was second to none. Within 30 minutes of submitting an online request for information, Aaron contacted me via phone and emailed virtual samples. After designing exactly what I had envisioned, he immediately processed my order and it was delivered within a few days. I was updated throughout (emails indicating the order was in production, order had shipped) and received a follow-up email from Aaron to ascertain I was completely satisfied with the product. The drives look great and I'm very pleased with them, but the customer service was what really left an impression.
Great customer service, fast delivery and the product looks amazing.
We were not an easy client to deal with. We changed our minds and postponed the order multiple times. William was very patient with us and also helped talk us through document security, etc. We are very happy with our order and pleased with the customer service we received.
The customer service was fantastic! We will definitely do business with them in the future!
They have awesome costumer service! I received my USB Memory drives much sooner then I expected and they look AMAZING!!!! I will definitely order more in the future. This will help my business go to the next level.
It was a pleasure doing business with USB Memory Direct, it was a very smooth transaction and was delivered quickly. Marina Daniels was a joy to work with and she made me feel very important. I will use them again and I highly recommend them.
Very pleased with the product and the high level of service provided. The drives are a hit with our company owners!
Great customer service - quick response and quick shipping. Very positive experience. Product seems to be of good quality. We plan to use this company for future orders.
Great prices, Quality product and SUPER FAST on Delivery. Not sure what else to say =)
The service and product we received from USB Memory Direct were both exceptional. The rep I worked with was polite, helpful, and knowledgeable. The flash drives arrived looking exactly as specified and we are delighted with them. The entire process - from first contact to product delivery - was efficient and problem-free. I would recommend this company to colleagues and will use them again.
Excellent Customer Service. Prompt responses, great communication. Quick production and delivery without compromising quality. I highly recommend you do business with them! Evelyn was fabulous!
Got a cool Kaiju USB from them. Super cute and unique design of the USB thumb drive. The quality and detail of the usb are excellent. Thanks again for the awesome USB~
I had a great experience with USB Memory Direct from the moment I contacted them for an initial quote. Jessica was able to answer all of my questions and was very prompt in getting back to me. She was also quick to match prices for other quotes that I was receiving. Ultimately we decided to place our order with them because they offered a unique design at a reasonable price and could complete the production in our requested timeframe. We had a file to upload on our drives, but it wasn't ready at the time we placed our order. However, USB Memory Direct was great to work with--they got the ball rolling on the job! This contributed to our drives arriving on time. The final product looks very nice and we are pleased with our order.
We recently ordered the Logo USB drives. Not only did we receive excellent customer service (thank you Evelyn!), the drives are beautiful. We plan on giving our customers their quotes on the drives, so these needed to make a great impression. I will definitely use USB Memory again soon.
I am very happy with my USBs, exactly what I wanted. What a pleasure to deal with Evelyn - fabulous customer service, I will definitely order some more. Thank you
I am very impressed with the whole process from requesting the quote to product delivery. The service I received from Nicholas of usbmemorydirect was the best of any company I've dealt with the past 10-15 years. I will most certainly contact usbmemorydirect when it's time to order more imprinted flash drives. It was an awesome experience!!!!
Such a great experience! My Account Manager, Aaron Monse, was courteous, knowledgeable, and prompt. My logo looks fantastic printed on the USB, and the prices are very reasonable.
*DO NOT GIVE THIS COMPANY YOUR BUSINESS!!!* By far the slowest customer service I've experienced in ages. My original delivery date was 28 FEB. Yes UPS screwed up the delivery but your response was absurd! It took 4 days just for you to tell me they lost the package (we already knew they did)!
Evelyn was a joy to work with. She was always prompt with response via email and worked with us to make sure we were getting exactly what we needed. The USB's were exactly what we wanted and we will definitely be using USB Memory Direct in the future.
Received within time lines designated. Order was correct and exactly as expected. Great customer service!