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Live Customer Reviews: An Unedited Direct Feed

We love our customers and they love us. See some of our most recent customer reviews live and unedited. Or you can browse our profiles on Reseller Ratings, Trustpilot, and Facebook. We take customer service seriously and our customers sure let us know about it.

Custom USB design and order

Great customer service. Responsive with regards to design drafts etc. I will be back to order more :-)

Dean Henry

Thanks Hector!, Easy to Talk to order service, Reliable, and Trustworthy

On my search for custom company flash drives, there was a wide variety of companies on the web but there are just a few that offer next day delivery for complicated guests. I gave USB Memory Direct a challenge in which I did not pay with credit card but with PayPal (a very few custom USB companies accept it). Also, my order was a bit complicated as I needed it next day, 1-day shipping, in which they were sincere with the shipping cost as they do not control. The order went without a hitch, and they kept me updated to the point of when they started the creation of the flash drives to when they actually arrived at my location. Thank you, Hector Contreras, for your service and Patience.

Abraham Navarro

Mackenzie was Awesome!

The gentleman that assisted me (Mackenzie) was excellent. I submitted a request online for a quote, and I had a call from him within 20 minutes, to clarify what I was seeking. When I told him I needed them in less than a week, he worked with me to provide me some great solutions. He sent me draft designs quickly and gave me quotes as well. He kept me informed and even offered me the option to call him on the weekend (his time off) to make sure I could order by the time I wanted. Their pricing was very competitive (better than 3 other vendors who sent quotes). I got them as promised on the delivery, so no hesitation, work with them

Richard Schaffner

Cindy was a very helpful and responsive rep.

Cindy was a very helpful and responsive rep. We need a quick turnaround and we received our order days before I even expected it. The flip card with our two-sided custom print looks great and a bonus that we have it preloaded with a promo video and pdf of our event. We can't wait to hand them out!

Lori S.

Great experience

I recently worked with USB Memory Direct for the first time. I'm relatively new to my office so I'd not had to order USBs before. Everyone I corresponded with was most prompt, courteous, and helpful, and they made it easy for me to send what was needed and place my order.


USBMD & Hector Contreras: AMAZING!

From the very first inquiry call, Hector Contreras served me with great competence, in a kind and professional manner. He helped me better understand the technology, and patiently worked with, and FOR me, on a very complex job. MEGA-KUDOS to USB Memory Direct for sales and service above and beyond my expectations!

Mark Lucas

Great company fantastic service.

My second purchase of usb drives from USB Memory Direct. From the moment I sent off for a pricing request they were fast, efficient, knowledgeable and helpful. I received both an email and phone call within minutes of the request and always worked with the same point of contact - thanks Hector a top man! Through every stage they were there, on the ball making sure everything was as I wanted it. That even included the shipping where I had not been home when the drives were attempted to be delivered and straight away I recieved an email and phone call saying they were monitoring the shipment. Fantastic service from start to finish. I can't recommend this company enough. I won't even consider looking elsewhere when I need more!!

Darren Saunders

Mackenzie Setzer continues to help me with all of my flash drive needs.

Mackenzie Setzer continues to help me with all of my flash drive needs. He is very prompt in his emails, he kis kind and courteous, and very considerate. He always goes to great lengths to make sure I receive everything I need. I am a loyal customer because of Mackenzie!


Had a great experience working with Cindy.

Had a great experience working with Cindy. Everything was quick, professional, and smooth. Our new drives look great and were competitively priced.


Excellent Service and Value!

I contacted USB Memory Direct to get a price on promotional USB drives for our Internet Radio station - Word of Faith Radio. The rep I spoke with was knowledgeable and very informative. I settled on a design and data size, and he sent me proofs of the design to review... the artwork looked great and I ordered. I got the order well before the "promised by" date, and it was sturdily packaged and looked exactly as it was supposed to! I am VERY happy with my order and experience, and would HIGHLY recommend USB Memory Direct if you are considering promotional USB items! I know we will be ordering again! Dr. Bill Bailey, Technical Director - Word of Faith Radio

Dr. Bill Bailey

High Point, NC, US

Well done

Well done. USB Drives look great. Fast service. I'll be back to get more.

Mark Glasmeier

One Happy Customer!

I am very happy with my order. USB Memory Direct and Hector Contreras are very easy to work with. The next time I need USB ports I will contact Hector.

Kay Andrews

Enrique is a great asset to the team

Enrique is a great asset to the team. The process was easy and the communication was excellent. The USBs look great. They price matched the competitors. Thanks again.


Highly Recommend!

Cindy Grullon and USB Memory Direct provided an outstanding experience when I decided to purchase branded flash drives for my business. The customer service was fantastic, prices were reasonable, and turnaround time was fast. I would highly recommend Cindy, and look forward to conducting more business in the future.

Adrian Alejandro

Hector was AWESOME!!!

I worked with Hector and he was amazing! He helped me all they way through. Hector also helped me and my company out with the best products and service. He followed up with me through the entire process to make sure that we were satisfied. He also kept us updated with the process of the flash drives. I would highly recommend them and we will continue to use them as long as I am here.

Charlee Martin

We always receive prompt professional services thanks to Hector Contreras.

We always receive prompt professional services thanks to Hector Contreras. Thanks Hector!!

Jenise Tuitt

EazyDraw Silver Bullet USBs

Great products! Great Service! Quick delivery! We have placed multiple orders now with USB Memory Direct, and still keep going back. We purchase the 16 gb Silver Bullet USBs for our program, examples, and a large amount of video tutorials. Upload speeds are great with the SLC chip. Plus the Bullet design is sleek and pretty much indestructible. It is a nice high quality aluminum and just has that "Apple" feel. You would have to really try to break it. I assume it is waterproof with the cap on because of the rubber gasket and screw top. Never tried dunking one in water to find out, but why would I right? Marina is the BEST! She makes things go seamless and effortless. She deserves a raise... Delivery was in less than 3 weeks which I think is great for nice custom engraving. Each one is individually bagged in clear re-sealable plastic bags. Which makes it nice because we load information on them and then put them back into the bag. To top it all off, our customers love them for transporting drawings to and from work stations. Zero problems, zero complaints.


Excellent Service

From the initial communication at a trade show, the followup by sales and marketing, quote rates, product delivery, and overall excellent communication, our company is more than pleased with USB Memory Direct. Kudos!

Cynthia Lankford

Great customer Service!

Great communication and follow up! Marina has been great to work with!


Service was great and very efficient

Service was great and very efficient. Thank you Lana. I appreciate the detail on my order and the follow up. It's always great doing business with you. Thanks!

Renee Ord