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Live Customer Reviews: An Unedited Direct Feed

We love our customers and they love us. See some of our most recent customer reviews live and unedited. Or you can browse our profiles on Reseller Ratings, Trustpilot, and Facebook. We take customer service seriously and our customers sure let us know about it.

Excellent product and company

Excellent product and company. I have used them multiple times- won’t get my flash drives from anyone else. Product quality is great, but what really stands out is customer service. Staff was helpful in walking me through product choices and helping me make the right decision for my company. Excellent- I highly recommend USB Memory Direct, and look forward to working with them again.

Frank White

Placed an order earlier this year

Placed an order earlier this year. Customer service staff spent time walking me through my options and answering questions in a way that was friendly, easy to understand. Courteous, professional staff, high quality product. Look forward to doing business with them again.

Andra Leyden

Misha is always a pleasure to work with. Friendly, and present.

Misha is always a pleasure to work with. Friendly, and present. I would refer clients to her.

Elizabeth M

Excellent Service and follow up before and after the sale!

Wow what an amazing company! They were extremely nice, accommodating to everything I needed and ensured I was happy with my product! My flash drives turned out awesome. Very professional, responsive, and high quality supplier with fast turnaround times and outstanding customer service. I highly recommend this supplier.

Lisa Ortega

Great experience,great product even better customer service.

I have been a shopper for many years but did not know what great customer service is until my order with this company. Lana was very easy to communicate with and went above and beyond for us and our tight deadline with many decision makers. My order came out perfect but my experence even better. THANK YOU USB MEMORY DIRECT! YOU GUYS ROCK!

Lucy Thompson

Very professional and knowledgeable.

Very professional and knowledgeable. I received my order on time and couldn’t be more appreciative. Mackenzie went out of his way and actually listened to what I was telling him. Thank you!

Daniel Allen

Excellent customer service!

Lana was absolutely AMAZING. From beginning to end her communication was great and the order we received was exactly what we needed. Customer service is top notch. Will come back for sure and recommend to absolutely everyone.

nick sherry

Exactly what I was looking for!

Exactly what I was looking for! Great quality and service.

Misha Mitsnefes

Total lack of Customer service

Total lack of Customer service. Ordered from them last year, they messed up a couple of things, minor, but none the less, messed up. I had no reason that I would receive a replacement before my deadline, so I used what I had. NOT a good presentation. They contacted me this year. I told them my problem and they swore that I'd be happy and gave me a discount. Like a fool, I bought their line and ordered again. A worse problem this time. When I called them, they told me I could reload the drives with new material. They were not interested it my returning the drives for new ones, offering me any compensation, NOTHING! When I asked if I understood correctly, that they would do nothing, my question was met with silence. They truly DO suck...

Rich Nelson

Ask for Lana!

Ask for Lana!

Rob Graham

Great quick service from their account executive, Clayton Saunders.

Great quick service from their account executive, Clayton Saunders. He was friendly and able to get this order processed quickly. The drives that arrived were in excellent condition and exactly as I ordered. It was good all the way around. Highly recommend this company.

Karin Duke

Final product is beautiful.

Final product is beautiful.

Jesse Woolridge

I had an excellent experience with USB Direct. Enrique Diaz provided great customer service.

I had an excellent experience with USB Direct. Enrique Diaz provided great customer service. He was prompt, informative, and helpful with my many questions during the process of production. I was informed and involved in all choices to be made, and everything was done in a timely manner. I was notified at each step of the process, even mailing and delivery, which were also prompt. The product looks great, and the ones I have tested sound great as well. I am very happy to work with USB Memory Direct in the future and do not hesitate to recommend them and their services. Thank you for a great experience!

Kathleen Finnegan


AMAZING!!! Couldn't be happier!

Marc Du Pain

I didn't receive any reply regarding my current order of custom USB.

I didn't receive any reply regarding my current order of custom USB. Some usb were not working.

Satpal Singh

Great communication and quick service!

Great communication and quick service! Love these guys and have returned as a customer 3x now for reorders. Always quick and delivery comes ahead of scheduled. Couldn’t be more pleased!

Courtney Aaron

Terrible Experience

Terrible. They sent me a proof that I accepted and produced a different color that was unreadable. I had to keep them at a discount and buy new from them to meet a deadline! Never again. I have done business with them before but this never has happened.

Harvey Heller

Fantastic Customer Service!

The product is exactly as ordered. What makes this exceptional is the customer service!!!

Eric Doyle

Great service + great product!

Our sales person was very helping with working through pricing option, etc. We decided to proceed again because the pricing was great and we like the designs. When the USBs arrived they looked great! Thank you!

Lindsey Tsang

My experience

the process was easy and great but the printing on the tins for usb's did not come out as I expected I had ordered them in the past they are silver and looked fine with the logo printed on them This order the silver on the tin was a different type of metal or color silver that reflected light making it harder to see the logo

Susan Bautista