*DO NOT GIVE THIS COMPANY YOUR BUSINESS!!!* By far the slowest customer service I've experienced in ages. My original delivery date was 28 FEB. Yes UPS screwed up the delivery but your response was absurd! It took 4 days just for you to tell me they lost the package (we already knew they did)!
Evelyn was a joy to work with. She was always prompt with response via email and worked with us to make sure we were getting exactly what we needed. The USB's were exactly what we wanted and we will definitely be using USB Memory Direct in the future.
Received within time lines designated. Order was correct and exactly as expected. Great customer service!
If I had to describe my experience with USB memory direct I would say "Perfect"! From start to finish everything was perfect! Thanks so much! Both your product and service is top notch!
We have worked with USB Memory direct on a number of occasions and are always very happy with both their products, service and fast shipping. Lana is truly a pleasure to work with too. She is very quick to respond to questions and follows up just as quickly. We will work with you all again!
I got a quote from them on getting 500+ USB Trix style drives and when they quoted me a price it was quite a bit more than the next competitive quote. I mentioned I had found another and would be going that way. Jessica N. responded that they would MEET or BEAT (in bold) ANY competitive pricing. I then confirm they have the new style we are looking for (our competitive quote) and she provided a new quote that was 2x as much as before(also says on bottom of quote, we will meet or beat..) with a list of excuses about this, that and the other. Trying to lure a customer back with unethical business practice is why we have decided not to do business with this company. They won't even provide a sample of their products even though "the others" will. Look further before you try this company!
Robert Sweeney with USB Direct was wonderful and excellent at communicating back and forth to make sure my product was perfect! I am so happy with the results and will definitely be returning to USB Direct for more products in the future.
WOW! These folks make ordering customized flash drives so easy! This review comes after my second order with this company; both of my experiences were excellent! I located USB Memory Direct after searching the web for a company that could make customized flash drives for a conference, I reached out to a number of companies but the personal service I was getting from Evelyn Gutierrez could not be matched.
We were looking for USBs we can customize with our school logo, and I happened to stumble upon this site while googling. With their wide range of selections, it took me quite a moment to narrow it down to the one we would end up ordering. Within hours of my request for a quote, representative Ms. Marina Daniels reached out to me. Three weeks of answering our questions and proofing concerns, we were finally ready to put the order in. All that time, Ms. Daniels maintained her friendly and helpful disposition and accommodated us as much as she was able to. Once the order was placed, she told us what would happen and what to expect ? complete, reliable, and honest customer service! Delivery was on point, and the packaging was secure. We are 100% pleased with our purchase and look forward to using USB Memory Direct in the future.
I had a great experience with the representative when trying to determine what I wanted my finished product to look like and the various options available. She was very helpful, efficient and followed up at each stage. The order was delivered on time and I am very pleased with how they look.
Excellent professional service by Evelyn Gutierrez of USB memory direct. Good followup. Product arrived on time in good condition. Very pleasant experience, and will definitely use them again in future.
The service I was provided by William Hyatt at USB Memory Direct was phenomenal! I think I changed my design and colors a hundred times!! he was so patient and helpful.
nice product, simple orderign online, met all expectations
Robson Prado Silva
I'd like everything I order online to be as easy as this. I especially liked that I worked with one person in the U.S. from start to finish. Evelyn Gutierrez really knows the products, made great suggestions and was a pleasure to work with. She custom-made a flash drive to match our logo; no extra charge and it only added 2 days to the super-fast turnaround. I got them packaged in a cute little custom-logo gift tin. Great communication and customer care, great price and quality, lifetime warranty, fast production and shipping. I'll be back for sure.
The service I was provided by Jessica at USB Memory Direct was phenomenal! The fact that they were the lowest price was simply a bonus. Timely correspondence and they over-delivered on their eta for delivery. So awesome.
Awesome service and they beat any price.. What more could you ask for? I was more than happy with my order that I got our neighboring company to place an order also! I will definitely be using them again in the future. They went above and beyond and shipped my order quick!
We love our new usb key! Excellent service!
Excellent customer service and the customized product exceeded our expectations. Thank you!!
Excellent experience with them. Good price. Fast, efficient, and courteous customer service. And I loved opening the package and seeing the product exactly how I wanted them. They looked amazing. I will definitely order from them again next time.