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Live Customer Reviews: An Unedited Direct Feed

We love our customers and they love us. See some of our most recent customer reviews live and unedited. Or you can browse our profiles on Reseller Ratings, Trustpilot, and Facebook. We take customer service seriously and our customers sure let us know about it.

Very professional and knowledgeable.

Very professional and knowledgeable. I received my order on time and couldn’t be more appreciative. Mackenzie went out of his way and actually listened to what I was telling him. Thank you!

Daniel Allen

Excellent customer service!

Lana was absolutely AMAZING. From beginning to end her communication was great and the order we received was exactly what we needed. Customer service is top notch. Will come back for sure and recommend to absolutely everyone.

nick sherry

Exactly what I was looking for!

Exactly what I was looking for! Great quality and service.

Misha Mitsnefes

Total lack of Customer service

Total lack of Customer service. Ordered from them last year, they messed up a couple of things, minor, but none the less, messed up. I had no reason that I would receive a replacement before my deadline, so I used what I had. NOT a good presentation. They contacted me this year. I told them my problem and they swore that I'd be happy and gave me a discount. Like a fool, I bought their line and ordered again. A worse problem this time. When I called them, they told me I could reload the drives with new material. They were not interested it my returning the drives for new ones, offering me any compensation, NOTHING! When I asked if I understood correctly, that they would do nothing, my question was met with silence. They truly DO suck...

Rich Nelson

Ask for Lana!

Ask for Lana!

Rob Graham

Great quick service from their account executive, Clayton Saunders.

Great quick service from their account executive, Clayton Saunders. He was friendly and able to get this order processed quickly. The drives that arrived were in excellent condition and exactly as I ordered. It was good all the way around. Highly recommend this company.

Karin Duke

Final product is beautiful.

Final product is beautiful.

Jesse Woolridge

I had an excellent experience with USB Direct. Enrique Diaz provided great customer service.

I had an excellent experience with USB Direct. Enrique Diaz provided great customer service. He was prompt, informative, and helpful with my many questions during the process of production. I was informed and involved in all choices to be made, and everything was done in a timely manner. I was notified at each step of the process, even mailing and delivery, which were also prompt. The product looks great, and the ones I have tested sound great as well. I am very happy to work with USB Memory Direct in the future and do not hesitate to recommend them and their services. Thank you for a great experience!

Kathleen Finnegan


AMAZING!!! Couldn't be happier!

Marc Du Pain

I didn't receive any reply regarding my current order of custom USB.

I didn't receive any reply regarding my current order of custom USB. Some usb were not working.

Satpal Singh

Great communication and quick service!

Great communication and quick service! Love these guys and have returned as a customer 3x now for reorders. Always quick and delivery comes ahead of scheduled. Couldn’t be more pleased!

Courtney Aaron

Terrible Experience

Terrible. They sent me a proof that I accepted and produced a different color that was unreadable. I had to keep them at a discount and buy new from them to meet a deadline! Never again. I have done business with them before but this never has happened.

Harvey Heller

Fantastic Customer Service!

The product is exactly as ordered. What makes this exceptional is the customer service!!!

Eric Doyle

Great service + great product!

Our sales person was very helping with working through pricing option, etc. We decided to proceed again because the pricing was great and we like the designs. When the USBs arrived they looked great! Thank you!

Lindsey Tsang

My experience

the process was easy and great but the printing on the tins for usb's did not come out as I expected I had ordered them in the past they are silver and looked fine with the logo printed on them This order the silver on the tin was a different type of metal or color silver that reflected light making it harder to see the logo

Susan Bautista

Great Service! Impeccable!

Great Service! Impeccable quality! Thank you very much Mackenzie!


Incredible Service...

I just happened to find this place through google. We had a company that we normal use for custom USBs but they were unable to make us the amount we wanted in the time we needed. We needed the order in less than a week. I called several places and all were unable to meet the one week deadline. I worked with Cindy who was so helpful. She was able to get the order done/shipped within two days, ahead of our event. It was the easiest order I have ever placed and I will continue to use this company in the future. I cannot say enough about their service.

Gail Kibler

Thank you USB Memory Direct and Enrique

Enrique's communication, responsiveness, great customer service were much appreciated. The custom product was of high quality, arrived on time, and was a huge hit for a trade show.

Ashley Jameson

Great product!

Great product!

Laura Dettling

Beautiful flash drives with amazing customer service.

Beautiful flash drives with amazing customer service. Super happy with USB Memory Direct!

Laura Murray