We love our customers and they love us. See some of our most recent customer reviews live and unedited. Or you can browse our profiles on Reseller Ratings, Trustpilot, and Facebook. We take customer service seriously and our customers sure let us know about it.
AMAZING CUSTOMER SERVICE
This is my first time ordering bulk USB sticks with custom logos. Lana Burton was so patient with me, answered all my questions, emailed me proofs of all my choices. Lana made the ordering process easy for me. Product arrived on time and looks better than I expected. I will definitely re-order through Lana again.
Did not receive my drives as promised by the day promised and when they arrived the "Pantone matching" on my proof was not what was delivered. After complaining about it, I was sent new drives with the color match I wanted....just 4 days after I needed them. The plus side to this company is their rates are the lowest I found, the only company that offered the black on black swivel design and my customer rep and his manager did all they could to eventually get me drives I was happy with. The downside is the manufacturing company they use. Is based in China, so communication because of the time difference isn't speedy and they're the ones that knowing shipped me drives that didn't color match the proof I received and approved. Now that we have the color resolved, when I need to reorder, I would probably use them again.
Exceptional customer service and AWESOME product! Thank you so much, love my new USBs.
Second Time - Still Amazing
I have used USB Memory Direct twice now for business purposes. I first ordered 50 of the custom USBs with our company logo, I was very pleased with the look and color of the design. It perfectly matched our logo and is easy to read. Eight days ago I ordered another 100 and I just received them! I am very happy with the speed of delivery! My rep this time Katrina C was very attentive and quick to respond & follow up. Very satisfied!
Such a wonderful company to work with! Max was helpful during the entire process and I am more than pleased with the product. Will definitely be utilizing their services again in the near future! A++ guys! Great job!
We were more than thrilled with the end result from USB Memory Direct. The product is exactly what we ordered, our customer service representative was extremely friendly and accommodating, and the drives arrived sooner than expected. We would DEFINITELY recommend this company and will be using them again for our future orders! Thank you!
They were very helpful in getting us information and pricing and the custom work looked great. Would recommend and work with again
USB Memory Direct's sales rep was very helpful and professional. I got accurate quotes quickly and the communication flow was prompt and courteous from start to finish. My items arrived more quickly than I expected looked great!
USB was absolutely GREAT to work with! I am very pleased with my order! The whole team was wonderful. My sales rep, Aaron was so patient with me, as I tried to make up my mind on the final outcome! I am super happy with the final product! I received my USBs relatively fast. I will definitely order from USB Memory Direct again when my current supply gets low!!
I shopped around for the cheapest price and by far USB Memory Direct beat everyone else. I ordered on the 18th and received the package on the 26th. Super fast turn around that we cannot get with local shops. Evelyn was great and very fast with responses. I will be a return customer.
I have ordered from USB Memory Direct twice now. The sales and technical staff were knowledgeable, prompt, and friendly. The product was high quality. I am very pleased with this product and will purchase from this company in the future.
I had a great experience with USB Memory Direct! Evelyn Gutierrez was my sales rep and she was so helpful! I was quite indecisive with the design and she had patience while we tried a few different revisions. My USB drives are beautiful! I know my clients will love them. I can highly recommend working with USB Memory Direct!!
Excellent service. We had a time crunch to get some drives before an expo, and they delivered them as promised, even earlier than expected.
Amazing service. Evelyn was very helpful. Had some wood USB keys customized for my wedding. They made them quickly, and uploaded all the files themselves, Will use this company again.
I manage a wedding film company in Chicago and we were looking to make a switch from DVDs to USBs for our final deliverable. I worked with Marina, who was very helpful and responsive, and extremely patient with me and my many questions. We received our USBs last week and could not be happier!
I found USB Memory Direct to be very easy to work with. They let me look at several options and layouts and provided recommendations until we found the right look. The price was great, the USBs arrived on time, and the looked exactly as I expected. I would definitely use them again in the future and recommend them to others.
I needed a fast shipment and Evelyn Gutierrez at USB Memory Direct delivered! Service was great and USBs arrived as ordered, on the date promised. USBs look great and will be recommending this to friends and co workers for future projects.
Working with USB Memory Direct was a pleasure! They immediately responded to our inquiry, provided us with options and samples of what each option would look like, were completely transparent about pricing- providing us with a clear cut quote laying out price per unit and delivered the final product ahead of schedule.
I needed a quick shipment of USB, and Evelyn Gutierrez at USB Memory Direct accommodated this need with the same urgency I had. Great customer service, and a great product. . Thanks for everything!