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Live Customer Reviews: An Unedited Direct Feed

We love our customers and they love us. See some of our most recent customer reviews live and unedited. Or you can browse our profiles on Reseller Ratings, Trustpilot, and Facebook. We take customer service seriously and our customers sure let us know about it.

Excellent customer service!


Excellent customer service (thanks Cindy!). Product was as expected. Easy process.

Jim Pellegrini

Mackenzie has been incredibly helpful with my projects


Mackenzie has been incredibly helpful with my projects, and is a pleasure to work with! Highly recommended.

Nick Rouner

Clients love these!


Easy to work with, great quality, and quick shipping. What more could you ask for?

Nicole Faby

Greatest service


Greatest service

Gregg Traum

Great Service / Fast Shippng


Cindy Grullon was great! We had an emergency order that we needed quick! Easy to work with, and got it here on time.

Lisa Morgan

Amazing Service


The team at USB Memory Direct was FABULOUS to work with! We needed an order rushed and Mackenzie worked to get our order split with the required amount on the rush date and the balance of our order at standard timing. I was regularly provided status updates with our order and was even notified by Mackenzie that our order had arrived...before I even had it in my hands! Great customer service. I will definitely be using them again!

Cristy

Happy with Service and Product


I just received my order of USBs from USB Memory Direct and they look great! The order arrived when they said it would. I worked with several reps from USB Memory Direct including Hector and Cindy and they were both extremely helpful.

Kirstie Jarrad

I had a fantastic experience with USB Memory Direct


I had a fantastic experience with USB Memory Direct thanks to being fortunate enough to process my order with Mackenzie Setser. What a wonderful guy and very patient. I would recommend Mackenzie and USB Memory Direct to anyone looking for an exceptional customer service experience. Thanks again! Jay

Lyrie Jay

USB Memory Direct


Working with USB Memory Direct was very easy and fast. Cindy was very patient with my questions and helped me with everything i needed. My company is very pleased with the outcome of the USB devices we had made with Cindy.

James Covington

Marina is a joy to work with!


Marina is a joy to work with!! We are a small office, and only need to order thumb drives about once a year, and we will be happy to contact Marina for all our future thumb drive needs!

Carol

Cindy with USB Memory Direct was an absolute pleasure to work with.


Cindy with USB Memory Direct was an absolute pleasure to work with. She answered my multitude of questions promptly and with a positive attitude. She ensured my items arrived in a timely manner and just as I ordered them. Her Customer Service skills are exemplary.

Melissa Hubbard

Excellent customer service.


Excellent customer service. Quotes and answers to any questions I had we responded to quickly.

Misty Bradley

Mackenzie Setser is an awesome asset to the company!


Mackenzie Setser is an awesome asset to the company! He was patient with my indecisiveness and helped me to find the product that best suited our needs. He was very helpful in the design process and stayed in touch with updates throughout. I received my package in the mail today and I couldn't be more pleased! Thank you, Lynn Fishman

Lynn M Fishman

Well done again


Well done again, always impressed with what you do

David

It was a pleasure working with Mackenzie!


It was a pleasure working with Mackenzie! He and his production team were so flexible and the quality of the end product was stellar. We will be working with them again!

Hannah Weinreich

Great experience working with USB Memory Direct.


Great experience working with USB Memory Direct. Cindy G. responded promptly to all of my messages and was thorough in providing me the information I needed for my purchase. Plus the product was delivered before the estimated date of arrival! I would definitely use USB Memory Direct again!

Jennifer

Hector was always an absolute pleasure to work with!


Hector was always an absolute pleasure to work with! He worked with me to design the USB and place an order within a very tight timeframe. He followed up on emails (which inevitable always got lost in my inbox) via phone, which was a big help. He was always kind, full of information I knew I wanted, and info I didn't yet know I needed, and really felt like an advocate for me in putting a rush on the process. Though ultimately we did not order the USBs in time for the marketing event we wanted them for, it was due only to our internal processes; had my company been a little quicker in our response time, I am confident that Hector would have gotten us the order in time. I cannot tell you how amazing Hector was enough!

Cindi

USB Memory Direct was very helpful and accommodating of all our requests.


USB Memory Direct was very helpful and accommodating of all our requests. Their staff was very pleasant and easy to work with, and the USB drives we received look top-notch!

William Henecke

Very happy with our first-time experience with USB Memory Direct.


Very happy with our first-time experience with USB Memory Direct. Our usual provider was unable to deliver on the date we needed the items by and after searching the internet I stumbled on the USB Memory Direct website. The account representative, Marina, who was assigned to our request was extremely friendly and helpful in expediting the process so we could get the order delivered by the requested date. In the end, our items arrived ahead of time and were truly representative of what we had ordered from the website. We definitely look forward to working with USB Memory Direct in the near future.

Re-Shana Horton

Mackenzie was a pleasure to work with and provided timely service and great product.


Mackenzie was a pleasure to work with and provided timely service and great product.

Charles