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Live Customer Reviews: An Unedited Direct Feed

We love our customers and they love us. See some of our most recent customer reviews live and unedited. Or you can browse our profiles on Reseller Ratings, Trustpilot, and Facebook. We take customer service seriously and our customers sure let us know about it.

Wonderful Service and Product


The customer service was great! USBMemorydirect will set you up with a personal contact to help you through the designing and ordering process. My contact was very diligent in replying to questions (even the one-off, nit picky kinds) and helping the process along according to my timeline. The finished product turned out great. The only qualm; our company uses a specific purple color and the product color was a little off. However, the files were uploaded and organized just how we wanted and the pricing options are very reasonable. Overall, this company comes highly recommended.

Avery B.

United States

Great Product & Service


Evelyn is a pro! She makes it happen. I have ordered from her multiple times and she comes through for me each time with the precise product, on time, and on budget. What more can you ask for!!?!!

Will Dexter Ball IV

Bixby, US

Good Experience


Our USBs look great! I was very impressed with the service I received from the account manager, how well the product was packaged when it arrived to us, and how nice the USBs look and function.

Lorie

United States

Great service!


Great service!

Jen Llado

Boston, US

Great Service and product


Great Service and product

Annette McCarthy Desilets

Englehart, CA

Customized wood usb


I love my new business tool! Thanks for the great job on the laser printing. :)

Amanda Pearce

United States

AWESOME!


These guys were great! Fast, reliable, quality items.

Maike

United States

Better than expected


Great business! I had so much personal assistance in making sure my custom order was perfect and upon receiving the product everything looked even better than I expected. Totally satisfied.

Chris Hannant

United States

USB Memory Direct does a "GREAT" job servicing customers!!!


The Flash Drives with my logo imprinted on them came a day early! Yeah! THEY ARE BEAUTIFUL!!! Your company took the time to place each Flash Drive into the professional boxes I purchase for them, with my logo visible through the clear viewing window. I was expecting to have to do this myself so this was an extra bonus and welcomed surprise. I truly believe the reason everything came out so well was because you (Marina) personally, on the phone, took the time to listen and understand exactly what I wanted, how quickly I needed it, and in return - walked me through the whole process to help expedite the job without sacrificing quality! Thank you, Thank you, THANK YOU!!! Heidi / a.k.a. Memorial Productions

Stacyanastasiastacyann Stawartz

United States

Efficient, Fast, Polite, Excellent Product


David K was polite, friendly, and really helped me get what my company needed. He was flexible with our needs and was sure to mention the promotion that we definitely took advantage of! Thanks David!

Brittany

United States

High Quality Products, Amazing Customer Service and Fantastic Prices


I took advantage of USBMemoryDirect's Cyber Monday deal a few months ago. I was not ready to actually order the products during the deal, but they let me prepay, and prepare all the files I wanted preloaded on 1250 flash drives. I worked with a wonderful woman named Lana who was extremely helpful throughout the whole process. From logo changes, to delays in our own internal deadlines, she was amazing. I spent several months research flash drive prices all over. With the amazing deal they had, USBMemoryDirect was by far the cheapest, including several dubious vendors in China. I was curious to see what quality such a deal would yield. When the products arrived in my office, I was surprised at how high the quality was. Instead of cheap plastic, the drives were metal and rubber (I think?), they had a nice weight and seem to be really well built. All the files I provided were included without a problem and we LOVED the fact we could make those files a permanent feature on the drives, ensuring my company's materials would always stay on (a feature they provided for a flat fee of $75 for the entire order when most other vendors either don't provide it, or charge up to $1.00 per unit). I am really looking forward to working with USBMemoryDirect again.

Black Griffin

United States

Such great service!


Was so great working with USB memory direct. They were so helpful, quick to respond, and I received my order promptly. Love the outcome as well. Excited to have found them and to work with them on future orders.

Maria Lamb

Portland, US

Great deal and good image quality on printing


It was easy to work with USB Memory Direct. I sent them low resolution images and they were easy to work with to get them images that would print properly. The USB Drives came and the images look great! We haven't had them for long, so I can't attest to the quality of the hardware, but since the thumb drive technology has been around so long, I assume they will work as well as any typical store bought thumb drive.

Greg

United States

Excellent experience!


Marina was great to work with. She was always prompt to reply to my e-mails. The USB drives we ordered looked great and all the content was loaded perfectly. It took us a LONG time to get our content together and Marina was very patient. She also checked in via e-mail every few weeks to see how we were progressing. We will definitely be back when the need arises.

Michelle Bell

United States


Love my custom USB drives. They're so professional and I will be ordering more.

Roz Edge-Kossowan

Excellent Service


Evelyn was very helpful, kind, responsive, and went above and beyond when we had a glitch on our end. Seamless process, excellent customer service, lovely product. THANK YOU!

Amber

United States

Personalized Thumb drives


USB Memory Direct was possibly the best customer service I have EVER received! I submitted a request for a quote, they replied with an email AND phone call within an hour. From then on - the service only continued to impress me. The final result was beautiful, personalized wooden thumb drives that I gave family and friends as christmas gifts - most of the recipients had never seen wooden thumb drives yet alone personalized. They were a total hit! I will DEFINITELY be using USB Memory Direct again in the future!

Jane Rhodes

United States

Great Experience Again


Had another great experience working with USBmemorydirect.com. Their account reps maintain prompt and efficient communication through the whole process. Will definitely be back.

Justin

United States

Excellent customer service


David Krymowski was my accounts manager and he provided us with exemplary service. We received our online proof within half an hour and David was available to answer any questions regarding the design and product specifications. He went out of his way to ensure that the finished USB drives looked exactly the way we wanted them to. Kudos to David and the rest of his team for providing quality service in such a timely fashion.

Hansa S

United States

The wood veneer USB's were of high quality and the imprint looked terrific!


The caps to the USB's have a very strong magnet that they "stay" very securely to the body of the USB. Just a note: the USB's are an inch wide so if you plan to use it on a USB hub, make sure the ports on the hub are not too close together. The rep at USB Memory was very helpful and courteous. The USB's arrived very quickly. Definitely would use, and recommend, this company again.

Kristy Yopp

United States