We love our customers and they love us. See some of our most recent customer reviews live and unedited. Or you can browse our profiles on Reseller Ratings, Trustpilot, and Facebook. We take customer service seriously and our customers sure let us know about it.
USB Memory Direct rocks!
From start to finish my experience with everyone at USB Memory Direct (especially Max Sanchez) was nothing short of stellar. Their response time to all of my questions was super fast, immediate in some cases. Once I received their quote they were incredibly patient with me as I priced out their competition. USB memory direct had the best prices by far and the packaging suited the branding for my photography business perfectly. I am so excited to start delivering my client files on these gorgeous USB drives, in their awesome custom tins. I am also looking forward to singing their praises and referring USB Memory Direct to my peers. I will absolutely be placing another order in the near future. Thanks USB Memory Direct!
Fabulous Product--and even better Service!
Lana left no stone unturned. In the world of today, you just don't get this kind of customer service any more. The pen drive is really beautiful and looks a lot more expensive than it was. I'll be back!
Fast Speedy quality service!
The staff was excellent to work with and the communication was great. They made sure my proofs were exactly what I wanted and always kept me updated on the status of my order.
We couldn't be happier or more thrilled with the final product and customer service experience!
We quickly went from testing the waters on a project to jumping in. Something that set USB Memory Direct apart from their competitors is the top-notch customer service. I was quickly contacted directly with a representative who helped guide us through this entire process. She sent samples, which inspired us to inquire about going a different direction in product and visual. (We were looking at plastic USB promo cards, white, and we switched to a sleek looking clear USB card.) It wasn't an issue. Our rep and her design team handled the new request quickly and flawlessly. They sent me a series of proofs until the design was perfect. We loaded videos on our product, which sent us over our memory allotment. Not a problem, our rep walked us through different ways to reformat the video so it could fit within our memory constraints. Delivery was unbelievably fast and we were so thrilled at how everything turned out. This was a great experience from start to finish and we truly couldn't be happier.
Great customer service and beautiful product
Dealing with Max at USB Memory Direct was a dream. He answered all my emails immediately and was incredibly helpful. He even gave suggestions about which type of wood my logo would read the best on. Today I received my new wooden USB drive and cute little storage box and I'm soooo excited to give them to clients. They are better than I imagined. And guess who emailed to check in and see if I had received them and to make sure everything looked good? Max! Life would be so much easier if all experiences were like this. Cappy Hotchkiss Photography
Usb Memory Direct is now one of my favorite vendors! The ordering and designing process was completely painless and easy!!! They were always so quick to respond to emails and are so friendly. They even kept me in the loop on the order and shipping process... I didn't even need to check the tracking! The usb's are beautiful and professional... I can't wait to start using them for my photography business!! Thank you so much David and your team!!! I will definitely order from you again!
Easy and Fast Service
We've used USB Memory Direct several times. They are so easy to work with, respond fast, and their product, along with their pricing, simply doesn't compare to others. They have always been the best deal around and deliver a final product that is absolutely perfect. I'm always preaching their excellent work to all of my vendor friends. We will be back again for sure!
Kimberly Blythe Farris
Fantastic People and Products!
I would not shop for USB drives anywhere else now that I have had my experience with these wonderful people. I could not have been happier in dealing with them.
When I first began shopping around for customizable USB drives, I didn't put much stock into USBMemoryDirect, mainly because their prices were so much better than many of their competitors, and I assumed it was either a scam, or there could be a miscommunication or lengthy processing time because their customer service agents and company would be housed in another country. That said, I was able to find very positive customer reviews on this company, they always got back to me promptly with any question or concern I had, and I received the sample product I requested within 2 days, all of which ultimately convinced me of their validity. Their customer service reps were always knowledgeable and kind, and when I received the finished product, everyone in my office was incredibly impressed! The logo was sharp, the preloaded data worked perfectly, and the product itself is high quality and should last for ages without falling apart. We will be doing all of our customized USB orders with USBMemoryDirect from now on, and I've already recommended them to others.
Great Experience with USB Memory Direct
My company needed custom USBs ASAP for an upcoming trade show and USB Memory Direct had the best prices. In addition, I found that their customer service was also amazing. I had the pleasure of working with Lana who helped answer all my questions about pricing, custom colors, preloading files, etc. in a timely fashion. And most importantly, we got our USBs in time for the trade show, one week ahead of what originally was the delivery date. I had a great experience working with them and will continue to use their services if we need custom USB drives again.
Perfect for our business
We've used USBMemoryDirect a couple times now and the experience has been excellent both times. They are very quick to answer any questions and make sure we are completely happy before purchasing. The logo quality and colors are great too and it was very easy for our design team to get the color they wanted based on pantel color. We will look to them again the next time we order.
We placed an order for USB drives with our company logo. The service was fast, courteous, and very professional. Both the quality of the work and the delivery of the final product exceeded our expectations. We will use this service in the future without reservation. 5 stars is simply not enough!
Wonderful Service and Product
The customer service was great! USBMemorydirect will set you up with a personal contact to help you through the designing and ordering process. My contact was very diligent in replying to questions (even the one-off, nit picky kinds) and helping the process along according to my timeline. The finished product turned out great. The only qualm; our company uses a specific purple color and the product color was a little off. However, the files were uploaded and organized just how we wanted and the pricing options are very reasonable. Overall, this company comes highly recommended.
Great Product & Service
Evelyn is a pro! She makes it happen. I have ordered from her multiple times and she comes through for me each time with the precise product, on time, and on budget. What more can you ask for!!?!!
Will Dexter Ball IV
Our USBs look great! I was very impressed with the service I received from the account manager, how well the product was packaged when it arrived to us, and how nice the USBs look and function.
Great Service and product
Great Service and product
Annette McCarthy Desilets
Customized wood usb
I love my new business tool! Thanks for the great job on the laser printing. :)
These guys were great! Fast, reliable, quality items.
Better than expected
Great business! I had so much personal assistance in making sure my custom order was perfect and upon receiving the product everything looked even better than I expected. Totally satisfied.