We love our customers and they love us. See some of our most recent customer reviews live and unedited. Or you can browse our profiles on Reseller Ratings, Trustpilot, and Facebook. We take customer service seriously and our customers sure let us know about it.
Personalized Thumb drives
USB Memory Direct was possibly the best customer service I have EVER received! I submitted a request for a quote, they replied with an email AND phone call within an hour. From then on - the service only continued to impress me. The final result was beautiful, personalized wooden thumb drives that I gave family and friends as christmas gifts - most of the recipients had never seen wooden thumb drives yet alone personalized. They were a total hit! I will DEFINITELY be using USB Memory Direct again in the future!
Great Experience Again
Had another great experience working with USBmemorydirect.com. Their account reps maintain prompt and efficient communication through the whole process. Will definitely be back.
Excellent customer service
David Krymowski was my accounts manager and he provided us with exemplary service. We received our online proof within half an hour and David was available to answer any questions regarding the design and product specifications. He went out of his way to ensure that the finished USB drives looked exactly the way we wanted them to. Kudos to David and the rest of his team for providing quality service in such a timely fashion.
The wood veneer USB's were of high quality and the imprint looked terrific!
The caps to the USB's have a very strong magnet that they "stay" very securely to the body of the USB. Just a note: the USB's are an inch wide so if you plan to use it on a USB hub, make sure the ports on the hub are not too close together. The rep at USB Memory was very helpful and courteous. The USB's arrived very quickly. Definitely would use, and recommend, this company again.
I wish everyone was this easy to work with!
We are really happy with this company and Marina was great to work with! Thank you!!!
Ross M. Brown
Preparedness Consulting Group USB Project
David Krymowski is our account manager and provided excellent customer service and communication. The art department captured our company needs on the USB drive that we give to each of our clients. We are extremely pleased with he final product and will order from David and USB Memory Direct again.
Preparedness Consulting Group
Trustworthy and excellent customer service.
Great follow-up and understanding of customer requests. Quick responses. Excellent product results, too! Definitely would order again.
they helped me out with my order from the beginning til the end very neatly. i had laser engraved custom usbs. and the end product is very satisfying. thank you again.
Excellent customer service & product!
The printing is perfect and represents our logo (with color)! So impressive over our previous USB purchase. Shipped packaged in holding sleeves, which make it easier and safer to ship them to our sales guys.
Jennifer Clark Henderson
Super customer service - great product!
Evelyn was quick to respond to all emails, polite, helpful, and knowledgable. (All of this during the week before Christmas too!) Flash drives arrived in just a few days and are beautiful!! I highly recommend USB Memory Direct!
Good value and great service
I wanted to buy usb drives with my company logo. I got a very quick quote and the artwork looked great. So I ordered and two weeks later they arrived. Logo looked great and the drives I tried out worked just fine. I was very pleased with the experience.
Great price and service - kudos to Jessica Newman for a great product and excellent service!
Great service, great product
Great service, great product
Quality product and service
I highly recommend using USB Memory Direct to anyone ordering flash drives. The customer service from start to finish was impeccable! Unlike other online companies, the entire process is personalized; a person is available to answer any questions and provide a virtual sample before finalizing. Thank you for the excellent service!
Friendly service, fast delivery.
Great experience, high quality - will order again. Lana Burton did a wonderful job.
Incredible product and incredible service
Wish that I could issue a rating higher than 5. We are in the process of transitioning to another logo, so during the order process I was having issues submitting the correct file type, format, etc. Our USBMemory rep, Marina Daniels, did an OUTSTANDING job ensuring that everything was absolutely perfect with the order. The product is great and order arrived 3 days prior to anticipated date. In this day of "less than stellar" customer service, it was refreshing to have Marina provide such professionalism and support. Great job, Marina, and a great product!!!! Pete Russo DART Energy Services
Excellent product and terrific customer service
I worked with a representative (Jonathan Kane) and he was super easy to communicate with - prompt, professional, and thorough. I just received my order via UPS and I couldn't be happier with how they turned out. I'll continue to use this company in the future when it comes times for another order!
Great customer service and speedy delivery
I tried to order bottle opener USB drives last October for a trade show through a different vendor. It was a nightmare. Andrew at USB Memory Direct was very helpful and quick through the process. The drives even arrived early. We are very please with the quality and service. I highly recommend Andrew and USB Memory Direct to anyone looking to anyone.
We received superior service from USB Memory direct from the first inquiry email until the items were delivered. Our Sales Manager was very helpful and responsive. Our inquiries were met with almost immediate responses, the shipping was fast and the product we received was outstanding! We will continue to do business with this company in the future.
Great Customer Service!
Evelyn with USB Memory Direct was amazing. She helped me with a very custom order for our design company, and not only was she a pleasure to work with, but our USBs look great. I would recommend this company to anyone in the market for this type of product. Thanks!