We love our customers and they love us. See some of our most recent customer reviews live and unedited. Or you can browse our profiles on Reseller Ratings, Trustpilot, and Facebook. We take customer service seriously and our customers sure let us know about it.
USB Memory Direct was an absolute pleasure to work with. We had a design in mind when we reached out to them, but as we worked together, they were able to improve upon it and make it even better than we had imagined. Marina and their customer service was also very impressive. We had a few complications on our end, but they were willing to work with us in order to get the project done. We will most certainly be working with them again in the future!
The customer service representative (Amanda Caraballo) was very helpful and professional. The turnaround time was beyond our expectations. I would highy recommend this company. The end product was of quality material and meet our needs.
Mariana was great following up at design and shipping phase. The product looks good too.
I was heading to a tradeshow in a few days and was under a crunch for give-a-ways to high level, decision makers. My existing provider was unable to accommodate my need for USB Storage Devices. Amanda beautifully assisted in me in selecting a newer technology USB device, seamlessly integrated my company's branding and expressed shipped the merchandise in plenty of time to carry them with me to the event. USB Memory Direct is now my supplier of choice for future marketing events.
Great customer service and quick delivery! Great product.
I would recommend USB Memory Direct to any of my colleagues or clients. My experience with the company and our rep, Lana Burton, was exceptional: from the first communication to the on-time delivery of our product.
We did some researching before choosing a company to order from, and this was the best price we could find. They designed our USB cards very quickly and were fast at communicating and assisting. We were so impressed with the design when we got them. Good work! Enrique Diaz was our representative, and he was so pleasant and efficient to work with.
Our USB Drives always look great, the staff is very friendly and helpful. Delivery is very fast. Always order our USB Drives here!
I loved the product they provided and Amanda was super helpful and accommodating with the quotes - BUT the product didn't arrive in time for the event I bought it for. USB Memory Direct had confirmed the date ( a Friday ) and they paid for overnight shipping, but due to a storm in China, the package came on Monday. I asked a few days prior if the package was shipped, and Amanda checked, but they didn't ship it till one day before the delivery date. Not her fault - but in my opinion, the company should ship it an extra day in advance to make sure they meet the client's delivery request. After I explained to them that I only ordered the product for this specific event, they ended up refunding me, which I think is a great and fair service on their part for this specific incidence.
This is our third time ordering from USB Memory Direct. Lana is always very prompt in processing our order and quality of the USB drives are excellent. Highly recommended if you're interested in distributing USB drives as promotional item!
Marina at USB Memory Direct was a pleasure to work with. She was very responsive to all my phone calls and emails, and my new USB Business Cards were delivered on time and look excellent! Thank you!
From start to delivery, Amanda Caraballo kept in touch to make sure I was 100% happy! Great company.
We had a very quick turn around time and they got it done with a day to spare!
Every year our Elementary's PTO gives the teachers an end-of-the-year gift for all their hard work throughout the year. This year, we decided on 16GB USB Drives with our logo branded on beautiful leather keychains. We also ordered display tins, making the gift even more special. We couldn't be more pleased with the experience and product.
The main point of contact had left the company when we needed a reorder to be placed. Lana was not only extremely responsive, but helped me with my needs every step of the way. I highly recommend anyone who is looking for customized USBs at a great price to look into this company. The supposed turnaround for our order was roughly over a week, and USB Memory Direct processed and shipped the order in half that time.
After getting quotes from several other companies, USB Memory Direct gained my trust from the beginning. They have the most competitive pricing and their work is guaranteed. My order even came a day earlier than what I expected! The USB's I received came out absolutely beautiful! Lana kept in touch with me from start to finish and made sure we were completely satisfied with our order. We will definitely be using USB Memory Direct in the future and I highly recommend them!
Lana provided wonderful service that made this order effortless and enjoyable!
I loved the customer service, very helpful and the price was well under the competition that I had already used for a similar product. When I received the item, it was much better quality than expected and even better than the more expensive competition. I will for sure be ordering again!
Marina Daniels and her team are great to work with. Very timely responses and worked with us with the changes we requested to our USB. They arrived today and look great! Deana S.
Art Department mock ups were on point, and they delivered exactly what they said they would. Billing was a piece of cake and delivery was very timely. Will absolutely use again in the future...
